N dot M Return & Exchange Policy

Here’s your updated return and exchange policy with the requested additions:

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At NdotM, your satisfaction is our utmost priority. If you are not completely satisfied with your purchase, please review our return and exchange policy below:

Online Purchases

• Returns must be at our warehouse within 7 days of delivery to receive a refund.

• After 7 days, refunds will no longer be available, and the customer will be responsible for the return shipping cost.

• Items must be unworn, unwashed, and in original packaging with tags attached.

• Shipping costs and return shipping costs are the responsibility of the customer. Shipping costs will be deducted from the total refund.

• Refunds will be issued to the original payment method once the return is received and inspected. 

• Items discounted 10% and above are final sale and non-returnable.

To create a return:

1. Return Portal
   

2. Once your return is approved, you will receive an email with a shipping label.

3. Customers are responsible for the shipping cost of $8.

In-Store Purchases

• Exchange Only within 3 days of purchase.

• Items must be unworn, unwashed, and in original condition with tags attached.

• Receipt is required for all exchanges.

For assistance with returns, please contact our customer service team at orders@ndotm.shop.